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Services and support
After-sales
WE NEVER LEAVE YOU ALONE
A network of highly qualified technicians at your service h24/7 to offer maintenance, support, training and rental. The service center that guarantees you technical and technological support online or at your company.
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TECHNICAL SUPPORT
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AFTER-SALES SUPPORT
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TECHNOLOGICAL SUPPORT
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REMOTE ASSISTANCE
Services
The Stagionello® Service is the CUAT (Single Technical Assistance Center) guarentees technical support online or in-person. Through IoT 4.0 remote management systems, it provides technical installation, maintenance, and testing services as well as remote assistance.
M.O.P ROUTINE SCHEDULED MAINTENANCE
Up to two yearly visits by trained technicians, who will perform a number of technical and functional tests and recalibrate the instruments. All to reduce the need for emergency interventions and avoid abnormalities or faults that might compromise the equipment's correct operation.
REMOTE DIAGNOSTICS
Entails adding the device to the SFCM platform and adding an M2M sim for automated connection to the electronic equipment (display). When an anomaly occurs, you will receive an email with the report, the alarm code, and the information you need to use to initiate a technical support ticket, if that should necessarily be the case.
REMOTE MANAGEMENT
Through the use of remote monitoring software (SFRC) of machine parameters, the system consists of remote control of the appropriate functioning of the processing device. The telemonitoring platform (SFCM) offers round-the-clock support and the option to download HACCP data 24/7. It also stores the data for up to two years on a dedicated server. When atypical data is recorded, indicating signs of decreased efficiency on the functioning being monitored, this program notifies the user so that rapid action may be taken to adjust the problem and maintain efficiency over time. The m2m sim is provided.
PRODUCTION ASSISTANCE WITH STANDARD OPERATING INSTRUCTIONS
A production expert technician will be available to assist with managing and controlling the product throughout the transformation. The advancement will occur with a production specialist with expertise in the "Methodo Cuomo," who will follow up with a telephone consultation during the year. A temporal diagnosis and an immediate assessment of the opportunities for actions to improve the final product are ensured by product and production checks.
Our partners
A worldwide leader network of gastronomic excellence thanks to top partners in catering, distribution and small and medium-sized food processing laboratories networked with local operators, true guardians of food sovereignty.
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